AMBA trainings

Conflict Management


Bozhena Gruzd (LT), Psychologist, business consultant

Interactive workshop with practical exercises and video training:

  • Preconditions for conflict development, stages of conflict.
  • The 5 strategies of conflict management.
  • Conflict prevention and timely identification of manipulation.
  • Importance of nonverbal communication in generating conflict.
  • E. Berne’s transaction analysis and its role in conflict management.
  • M. Litvak’s psychological aikido and damping method in resolving conflict.
  • Tactics for neutralising manipulation („broken record”, “fogging”, “substantiation”, “constructive ultimatum”, etc.)

For detailed information about program please contact us through e-mail: