AMBA trainings

Customer handling and service

Price

Lectors:
Vitalija Kašėtienė, MAM konsultantė
Maris Belte (LV), Employer, doctor-psychotherapist, workshop teacher, Certified Management Consultant (CMC) and coaching specialist

Interactive workshop with practical exercises and video training:

  • What is the customer to us? Forming relationships.
  • Working with the customer as the most important cornerstone of sales.
  • Effective communication with the customer on all levels. Individual responsibility of each employee.
  • Customer typology, individual approach to the customer.
  • Importance of efficient service in inducing pleasant feelings.
  • How to look at yourself through the eyes of the customer?
  • Marketing: a religion directed at the customer.
  • Long-term cooperation with the customer at all stages of sales.

For detailed information about program please contact us through e-mail:

amba@mba-baltic.com